FAQs

Your order will be processed within 72 hours of purchase. Once your order has been shipped, an email including tracking information will be sent to you with an estimated delivery date.

If you have not recieved your order within 14 days after you have recieved the shipping email, please contact us by emailing dlaal@shopdlaal.com and we’ll do our best to help you.

We offer refunds so long as your order has not been shipped. Once an item has been shipped or you have received your shipping details we are unable to offer refunds at that point. If you would like a refund ensure to contact us at dlaal@shopdlaal.com. We aim to process your refund within 7 days of acceptance.

Unfortunately we do not offer exchanges. Please ensure you are 100% happy with your purchase.

In the rare event that you recieve an item that is not in pristine condition, please contact us urgently on dlaal@shopdlaal.com and we will advise on the next steps. We will not accept any returns with damages without being notified beforehand.